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Your Legal Rights and Our Compliance Commitment

When you open an account with koboy bet, you're joining a platform built around transparent terms and secure access.

Clear account ownership termsData protection practices outlinedWithdrawal verification process explained
Explore the Lobby Read FAQ
koboy bet Your Legal Rights and Our Compliance Commitment
LEGAL & COMPLIANCE HELP

How to Reach Our Legal Team

Email Support Contact our legal team at [email protected] with any questions about account terms, data handling…
Live Chat (Indonesian Hours) Open your account and use the in-lobby chat.
Account Settings Review and update your legal contact details, payment method, and withdrawal address directly in…
SECURITY & DATA HANDLING

How We Protect Your Account and Information

Account Verification

Before your first withdrawal, we verify your identity and payment method against your account details. This process protects both you and us from fraud and chargeback disputes. Verification takes 1–2 hours during business hours.

Password and Login Security

Your login credentials are encrypted end-to-end. We never store your password in plain text. If you suspect unauthorized access, change your password immediately and contact support—we can review your account activity and lock suspicious sessions.

Payment Data Protection

koboy bet does not store DANA, OVO, GoPay or QRIS account numbers directly. Payment processors handle tokenization and encryption. Your wallet balance is held separately from deposit credentials, so a payment-processor breach does not expose your funds.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your game preferences and withdrawal method. Analytics cookies help us see which pages are most used so we can fix bugs faster. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention and Deletion

We keep your account, transaction history, and identity documents for 7 years after account closure to comply with financial audit requirements. If you want to request deletion of non-essential personal data before that window, email [email protected] with your account ID and request type.

Chargeback and Dispute Process

If you dispute a deposit or withdrawal, contact our support team within 30 days with evidence (payment receipt, bank statement, screenshot). We investigate within 5 business days and either reverse the transaction or provide a detailed explanation of why the charge was valid.

Frequently Asked Questions About Our Terms

No. Your koboy bet account is personal and non-transferable. Deposits must come from a payment method registered to your name. Using another person's credentials or funding your account with their money is a breach of our terms and can result in account suspension and forfeiture of funds.

Once a withdrawal is submitted, it enters our verification queue. If it has not yet been processed, contact support within 2 hours to cancel it. If funds have already left your wallet and reached the payment processor, reversal depends on that processor and your bank—we cannot recall transfers after they are confirmed.

We share account and transaction data only with licensed payment processors (who handle DANA, OVO, GoPay and QRIS transfers), our fraud-detection partners, and regulatory bodies where local law requires. We do not sell your personal information to marketing firms or data brokers. Your email is never shared without your consent.

Transaction history and login logs are retained for 7 years after account closure, to satisfy financial regulations and to resolve any disputes or chargebacks. Identity documents (ID photo, address proof) are also kept for 7 years and then securely deleted unless local law requires longer retention.

Yes. Contact our support team or go to Settings > Account Closure in your dashboard. Your account will be deactivated immediately. Your funds will be paid out to your registered withdrawal method within 2–3 business days. After closure, you must wait 30 days before opening a new account from the same identity.

Change your password immediately and email [email protected] or use live chat to report the activity. We will review your login history, IP addresses, and transactions. If fraud is confirmed, we will reverse any unauthorized deposits or withdrawals and lock your account pending investigation.

Access to koboy bet depends on local law in your region. We do not operate in jurisdictions where all forms of online gaming are prohibited. Players in supported regions of Indonesia can access our platform through DANA, OVO, GoPay and QRIS. Check your local gaming laws before opening an account.

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