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Our Terms Shape How Your Account Works

When you open an account with koboy bet, you're agreeing to a simple set of rules that protect both you and us.

Account verificationPayment methodsWithdrawal policiesData protection
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koboy bet Our Terms Shape How Your Account Works
GET HELP WITH TERMS

Contact Us About Account or Policy Questions

Live support Open the chat window in your account lobby during operating hours.
Email support Send requests to our support email and reference the specific term or policy section.
Account settings View your stored terms, accepted versions and last login date in the Account menu…
YOUR SECURITY MATTERS

How We Handle Your Information Under These Terms

Data retention

We keep your account data for the duration of your membership and for a set period after closure as required by law. Withdrawal records and transaction history remain tied to your account for verification purposes.

Account security

Your password is encrypted and stored securely. We use session timeouts and require re-authentication for sensitive actions like withdrawal requests or payment method changes.

Cookies and tracking

We use cookies to keep you logged in, remember your settings and prevent fraud. You can control cookie preferences in your browser; some site features may not work if you disable them.

Dispute records

All account disputes, withdrawal delays and policy questions are logged with timestamps. You can request copies of correspondence related to your case through account support.

Update your details

Go to Account Settings to change your email, phone number or payment method. Changes take effect immediately for future transactions; we'll confirm via the email on file.

Request account info

Submit a data request through the Help section in your account. We'll compile your full transaction history, verification status and stored preferences within five business days.

Answers to Terms & Conditions Questions

Contact our support team with your account number and the specific concern. We log all disputes with the date and your account details. Depending on the issue, we'll either clarify the policy or escalate internally. Response timeframe is typically 24 to 48 hours for most disputes.

Yes, you can request account closure in the Settings menu. Any remaining balance is eligible for withdrawal using your stored payment method. Once closed, your account cannot be reactivated. Historical data is retained for legal and audit purposes as outlined in our retention policy.

Deposits are processed through our payment partners. If a deposit fails or is duplicated, we investigate within one business day. Refunds are credited back to your original payment method. Keep confirmation numbers from your payment app for faster resolution.

On your first withdrawal, we verify your identity against the details you provided during account setup. You may be asked to confirm your date of birth or upload a photo ID. This is a one-time process. Subsequent withdrawals from the same account are faster.

After we verify your withdrawal request, funds are sent to your DANA, OVO, GoPay or QRIS wallet within 15 minutes during operating hours. Bank transfers may take up to one business day. You'll see a confirmation in your account transaction history immediately.

No. Your account is personal and non-transferable. You're responsible for keeping your password confidential. If you suspect unauthorized access, change your password immediately and contact support. We investigate account misuse within 24 hours.

Report suspicious activity to us immediately through live chat or email. We freeze the account pending investigation. You'll receive updates on our findings within two to three business days. If fraud is confirmed, we will assist with recovery steps and may escalate to payment partners.

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